Frequently Asked Questions

Check-In

Check-in time is 2.00pm.  We understand that you may arrive into Rotorua earlier and whilst we will endeavour to have your room ready, this may not always be possible.  You are welcome to relax in our lounge area with a welcome drinks and we can store any luggage whilst making your room a priority.

Check-Out

We respectfully request you check out of your room by 10.00am.  We are more than happy to store your luggage whilst your wait in our comfortable lounge for your onward transportation.  Subject to availability and notice, we may be able to offer an extension to the Check-Out time, but this is dependent on guest arrivals.  Please enquire with our friendly front office team upon Check-In if you require a late Check-Out.

Please note our cancellation policy, cancel within 30 days of arrival and a 25% charge will apply, cancellation within 7 days or for no shows, the total cost of the stay will be charged.  We recommend comprehensive travel insurance be taken to cover unforeseen circumstances.

It is recommended that in the height of our season September through to April, school holidays and public holidays that you pre-book to avoid any disappointment.

We do offer one ground floor accessible room.  This Lakeview Lodge Suite, has an accessible shower and a ramp for ease of access.

Whilst we are a small boutique accommodation in Rotorua, there is parking available as close to your accommodation as possible and this is free of any charges.

Whilst we do have petting animals on the property, alas we are not able to provide a bed for your furry friends at our Rotorua lodge.

Yes, we offer complimentary Wi-Fi throughout the lodge so you can stay connected, or switch off entirely, as you please.

We have a wonderful team of Chefs and our Rotorua fine dining restaurant "The Mains" offers a breakfast, lunch and a la carte menu.  We cater to all dietaries.  There is a comprehensive beverage menu which offers international and NZ wine selections.  We can offer room service and picnics and lunch can be arranged with prior notice.  

Absolutely. Our chefs are happy to cater for all dietary requirements and allergies. Simply let us know when you book, or on arrival, and we will take care of the rest.

We are happy to offer room service at our Rotorua luxury accommodation. Enjoy delightful, chef-prepared dishes crafted with locally sourced ingredients, all from the comfort of your room. 

From a leisurely breakfast with lake views to an intimate dinner, our room service allows you to experience the best of New Zealand’s culinary delights from your private haven.

We are tucked away at the end of Kawaha Point, just a few minutes’ drive from Rotorua’s city centre. Rotorua Airport is approximately 20 minutes away by car. 

Children are very welcome. Our Lake Villa and Villa Apartment offer extra space for families, and cots are available on request. Little ones can also enjoy meeting our resident farm animals and exploring the gardens and lakeside. Please contact our team to discuss the best room for your family.

Our private lakeside setting invites you to slow down. Wander through the gardens, meet our resident farm animals, play a game of tennis, visit our gym, or unwind with a massage. Collect a book from our library, or play a game of billiards by the fire. 

For something more adventurous, floatplane excursions can be collected straight from our jetty. 

Beyond the lodge, Redwoods Treewalk, Te Pā Tū and Wai Ariki Hot Springs and Spa are all a short drive away. Our team would be delighted to help plan your days. See our Experiences page for more.

We do not have a swimming pool, but we have plenty of ways to unwind, including massage and spa treatments, a gym, a private lakeside setting and a tennis court. Our Lake Cottages and Villas also have their own private spa pools. Our team can arrange treatments during your stay, so please enquire when you book.

We do. With vows in the gardens or in our charming church, and receptions in our light-filled Conservatory, On The Point makes a romantic backdrop for intimate celebrations of up to 70 guests. Your guests can also stay with us in our lake-view suites. 

We also accommodate a variety of private events, from corporate retreats, brand launches and community fundraisers, with indoor and outdoor spaces providing flexibility and elegance.

Visit our Rotorua weddings or Events page and contact our team to start planning.